Hyster enjoys a wonderful relationship with most of its customers due its focus on creating complete customer satisfaction through its world class production. Our objective is to anticipate the requirements of every customer along with deal with them with lift trucks which provide the performance, the reliability and the value which they demand.
Hyster completely believes in starting with the customer. The company conducts yearly focus groups and provides on-going voice of customer research that is conducted both online and in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like for example virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to virtual, physical and environmental tests, so as to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100% of the time, every time.
Total Quality Every Time
To initiate quality from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits really hold each employee responsible for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained fully devoted to its key focus on both safety and quality, on being innovative each and every time, and by providing some of the best material handling machinery on the market. These are only some of the reasons Hyster has become a leader within the industry.